Aged Care Volunteers Visitors Scheme
2 min read

IN THE TWILIGHT of their lives, seniors often find themselves navigating through the complexities of social isolation and loneliness. The elderly encounter profound challenges in maintaining meaningful connections with others while dealing with the loss of friends and loved ones. This issue of social isolation among seniors is a poignant narrative that warrants attention and compassionate understanding.

At the heart of this issue lies the human need for belonging and companionship. Furthermore, the digital divide exacerbates these challenges, as many seniors may lack access to technology or feel intimidated by its forever changing world.

In an increasingly interconnected world, the inability to navigate digital platforms can further isolate seniors, cutting them off from vital avenues of communication and support.

The Aged Care Volunteer Visitors Scheme (ACVVS), formerly known as the Community Visitors Scheme (CVS), has been a pillar of support for older individuals for over three decades. Renamed in response to the Royal Commission into Aged Care Quality and Safety, ACVVS aims to combat social isolation among the elderly, particularly those at higher risk.

The scheme offers free volunteer visits, emphasizing friendship and companionship to foster social connections. Targeting older individuals in government-subsidised residential aged care or Home Care Packages, ACVVS prioritises those lacking regular positive contact with friends or relatives and experiencing loneliness or mobility impairments.

Program Officer, Caitelan Hayes, says the program is about friendships.

“The matches we facilitate are all about companionship. You are becoming a part of their lives,” says Caitelan.

By offering companionship and support, ACVVS strives to enhance the well-being of vulnerable older individuals, aligning with broader efforts to improve aged care quality and safety.

Central to the success of the ACVVS are its dedicated volunteers, who undergo rigorous training to ensure they can confidently fulfil their roles. These volunteers commit to making a minimum of 20 visits per year to their matched aged care recipients, spending quality time engaging in various activities such as sharing stories, pursuing hobbies together, or simply taking a leisurely stroll. 

Through these interactions, genuine friendships blossom, providing seniors with the companionship they crave.

Caitelan coordinates 15 volunteers in Hervey Bay and hopes the program can expand in future years as there is a definite need in the local community.

Accessing ACVVS is facilitated through various channels, including aged care providers, family or friends, or self-identification. State Network Members coordinate referrals and match volunteers with recipients. The Department of Health and Aged Care website provides a list of ACVVS Network Members for contact details.

As the ACVVS continues to gain momentum, its impact on the lives of seniors across Australia becomes increasingly evident. By fostering meaningful connections and alleviating feelings of isolation, this program stands as a beacon of hope for our aging population. Through ongoing support and collaboration, we can ensure that every senior receives the companionship and care they deserve in their golden years.


b734bc526fdccd29905c4be0037df649