Customer support

Can I read articles on the website if I don’t subscribe?

Only subscribers have access to every article. 

What devices can I use my subscription with?

A digital subscription allows you access across desktop, mobile and tablet to read as many articles as you like. Subscribers get access to all the important news of the day across all devices. 

 

Signing in

I’m getting an ‘invalid username or password’ message

Try your email and password combination again, and make sure they are typed in correctly. If it still doesn’t work, click on ‘Reset password’ in the login popup window. Enter your email address. Check your email for a password reset link. The link expires one hour after being sent.

I'm not receiving my password reset email

Sometimes password reset emails get caught in your spam or junk folders. Please check there. If you can’t find the email, please contact us.

 

My Account

How do I change my email address?

Go to My Account and click 'Edit your details. Type in your new email address and click the Update button.

How do I cancel my subscription/account?

Go to My Account. In the 'Your Plan' section, click ‘Cancel subscription’. You will be asked to confirm the cancellation.

Your account page will remain accessible to allow you to resubscribe later if you wish. 

How do I restart my subscription after cancelling?

Sign in and go to My Account. In the "Your Plan" section, click ‘Restart subscription’. A dialogue box will ask you to confirm the reactivation. 

How do I get more help?

Our customer service team is here to help. Click here to contact us if you have any other questions.